Autopay Enrollment and Credit Card Authorization
When you enroll in our autopay program, you agree to provide a valid credit card and complete the Credit Card Authorization Form along with the Monthly Payment Agreement. By signing up for autopay, you authorize us to charge the agreed-upon amount to your credit card on a recurring monthly basis for the duration of your service.
Credit Card Decline Policy:
- Notification Requirement: If your credit card payment is declined, you are responsible for updating your payment information within 15 days of the initial decline notification. You will receive a notification via email (or other agreed-upon communication method) when a payment fails, including instructions on how to update your payment information.
- Late Fee: If you do not update your payment information within 15 days of the initial decline, a one-time late fee of $25 will be applied to your account.
- Interest Charges: If payment is not received within 30 days from the initial decline, interest will accrue on the outstanding balance at a rate of 9% annually.
- Service Suspension: After 30 days of non-payment, your service will be paused until the outstanding balance, including any applicable fees and interest, is fully paid and updated payment information is provided.
- Reinstatement of Service: When services are reactivated, a reinstatement fee may apply, and you will need to provide updated payment information.
By completing and returning the Credit Card Authorization Form, you acknowledge that you have read, understood, and agreed to the terms of this policy.
